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Conditions of Use
Guarantee
Returns
Security
Shipping
Privacy
| Our Policies, Terms & Conditions
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Our Guarantee
Every
product we sell has been carefully handpicked and tested. We stand
behind everything we sell. If you feel a purchase has not lived up to
your expectations or you are unhappy with it for any reason, feel free
to return it within 30 days for a prompt refund, replacement or
exchange. No questions asked! The only exceptions to this policy are
herbal products and special order items. Special order items are
exchangeable but not refundable.
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How To Return an Item
Please
include your invoice in the package you are returning. If you no longer
have the invoice, include a slip with your name on it and let us know
if you would like to be credited for the returned item, or if you would
prefer an exchange. Send the package securely wrapped, insured and
postage paid to: Returns Department, B-Naturals, Box 217, Rockford, MN
55373
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Security Measures
Ordering
from our site is as secure as ordering from our catalog or using your
credit card at a favorite local merchant or restaurant. Please be
confident that when you shop with us online, every security step has
been taken to be sure your transaction is protected, secure and
worry-free. Our commerce server uses SSL for secure web transactions,
establishing a fully protected channel between your browser and our
server and keeping your personal information completely private.
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Shipping
We
ship all in-stock items within two working days of receiving your order
and usually within 24 hours. All orders deliverable to a Post Office
Box address will be shipped by Priority Mail from the U.S. Postal
Service. Orders are generall shipped via ground service unless the
customer specifies faster service such as two-day or three-day
delivery. If you would like International Delivery, please call
Customer Service for assistance and rates. Occasionally an item may be
back-ordered which will cause a delay. In such cases, you will be
notified by email or phone.
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Privacy Policy
We
do not share our customer lists with other businesses. If you have
chosen to give us your email address, we will occasionally send you
email whenever something happens that might be of interest to you, such
as monthly newsletters, special promotions, sale items, seminars and
site enhancements produced by B-Naturals. |
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***The first guide to both raw feeding and healthy homecooked meals for dogs.